Refund policy
Refund Policy
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RETURNS:
Due to the intimate nature of our jewelry, we do not offer returns. If there are defects in manufacturing, repairs or an even exchange will be issued.
REPAIRSÂ - When possible, broken items will be repaired. If unable to be repaired, they will be replaced. Please mail repairs to:Â
JTW, LLCÂ
6911 Kingston Pike
Knoxville, Tennessee 37919
USA
Exchanges (if applicable)
We only replace/repair items if they are defective or damaged. If you have an issue with an item, send us an email at jewelrythisway@gmail.com and send your item to:Â
JTW, LLCÂ
6911 Kingston Pike
Knoxville, Tennessee 37919
USA
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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We do NOT cover international return postage costs and the buyer will be responsible for all associated costs.
Upon receiving returns from international customers, a store credit or refund will be issued, at the discretion of management. Â
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